This example appears in Healthcare Kaizen, from a hospital lab. What’s labeled as “Kaizen Events” really refers to small Kaizen improvements, not the formal weeklong team events that are also used in healthcare.
2nd medical encounter of the day, ophthalmologist. 1:15 appt. Brought back by assistant at 1:20. Eye pressures are good. Now why have I been waiting for the MD for 30 minutes? He will say “Your pressures are good come back in 4 months.” I already know that. This is adding value?