About the Authors

Mark Graban and Joseph Swartz are the co-authors of the books Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvementsand Executive Guide to Healthcare Kaizen.

Mark Graban

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Joe Swartz

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Key Links

KaiNexus Improvement software
Lean Hospitals Mark Graban’s first book
Mark Graban's LeanBlog.org
MarkGraban.com

@MarkGraban

Mark Graban

@MarkGraban

When your head of procurement or CEO has a nickname about being a ruthless cost cutter, that usually doesn’t end well. See Lopez at GM, Ghosn (Le Cost Cutter) - hope it ends different at Apple wsj.com/articles/jobs-…

3:06 pm · January 24, 2020

Mark Graban

@MarkGraban

“OK here is disc with your MRI info.” I literally do not have a computer than can read this media. Not sure I’d get any benefit from doing that, but I can sneaker-net this to other providers I guess. pic.twitter.com/yfRJQKrnng

2:58 pm · January 24, 2020

Mark Graban

@MarkGraban

Me & @stickynotehero! Episode #12 of the "Lean Whiskey" Podcast: Canadian Whiskey, the Ups & Downs of Healthcare, and a CEO Thrown Under the Bus – #Lean Blog leanblog.org/2020/01/episod…

1:29 pm · January 24, 2020

Mark Graban

@MarkGraban

Another inaccuracy in @AmericanAir credit card ad on board: "Starting this year..." -- NO, this offer has been going for a while. Are they too incompetent to update the script?

10:27 pm · January 23, 2020

Mark Graban

@MarkGraban

From the #Lean Blog archives: Understanding Variation: A BBC Simulation of Hospital Surgical Deaths leanblog.org/2018/05/unders…

4:44 pm · January 23, 2020

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