Our online introductory course has over an hour of on-demand webinar and video education content. You can also interact with co-author Mark Graban and other students through the online discussion forum for the course.

Check it out on Udemy.com

A review:

I highly recommend this course and not just for healthcare professionals but really anybody who wants to improve processes in their organization. As a quality improvement professional I found the information in this course to be applicable not just in the healthcare industry but in other service based industries. There are several reasons I recommend this course: 1) Mark's explanations are easy to understand and to the point. 2) Mark provides example stories, pictures, and even templates in his content - in retrospect I feel it was almost 50-50 theory/explanation and real world examples - that's very valuable. 3) The course is just the right length - not too long that it loses interest but not too short that you're not getting valuable content. This course will leave you with practical, tried and tested ideas that you can implement literally tomorrow. It will also pique your curiosity and get you excited about learning more about what you and your organization can do to improve your processes and employee engagement around improvement. Thanks Mark!

“I highly recommend this course and not just for healthcare professionals but really anybody who wants to improve processes in their organization.

As a quality improvement professional I found the information in this course to be applicable not just in the healthcare industry but in other service based industries.

There are several reasons I recommend this course:

1) Mark’s explanations are easy to understand and to the point.

2) Mark provides example stories, pictures, and even templates in his content – in retrospect I feel it was almost 50-50 theory/explanation and real world examples – that’s very valuable.

3) The course is just the right length – not too long that it loses interest but not too short that you’re not getting valuable content.

This course will leave you with practical, tried and tested ideas that you can implement literally tomorrow. It will also pique your curiosity and get you excited about learning more about what you and your organization can do to improve your processes and employee engagement around improvement. Thanks Mark!”