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“Process innovation is inherently incremental; it only leads to radical change when it is practiced over extended periods of time... without it, we are left with a system that allows errors to proliferate, fails to coordinate activity, and remains stagnant hbr.org/2021/01/lesson…
“Capt. Benjamin Stone, the officer-in-charge of the operation, is confident continuous improvement will increase through-put. With the nature of the situation, a full-scale rehearsal was not possible before beneficiaries arrived.” -- Covid Vaccination army.mil/article/243903…