By Mark Graban
A Kaizen idea, whether it’s the identification of a problem or a proposed countermeasure, usually starts with one person.
Then, things go through the full Kaizen process:
- Find problems or ideas
- Discuss them in the team
- Test and implement them
- Document what was done
- Share what was done with others
The second step, the discussion, is where things often turn from an individual effort to a team sport. We talk about the problem to clarify what we are trying to fix. We discuss to see if there’s a quick fix or if root cause analysis is needed. Most of the way, it’s a team effort, even if that team is just two or three people.