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Kaizen Example – Honor Health

Kaizen Example – Honor Health

By Mark Graban June 17, 2015 Kaizens - Examples of Staff-Driven Kaizen Improvements, Safety

As seen at the 2015 Lean Healthcare Transformation Summit

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Mark Graban

@MarkGraban

I guess this self-reported data from a surgical group is accurate? Another surgeon I talked to said "1% infection rate" (for him personally or in general??). pic.twitter.com/mBy80bRvN1

12:11 pm · January 28, 2020

Mark Graban

@MarkGraban

When a surgical group trumpets "98.75% patient satisfaction," I start wondering "is that 98.75% 'top box' in the Press-Ganey 'willingness to recommend' or 'overall rating' number or what?" pic.twitter.com/4Y8GnsP9Me

12:07 pm · January 28, 2020

Mark Graban

@MarkGraban

I asked the MRI center for a copy of my full radiology report... the two options are 1) come by and pick it up or 2) mail it. I'm surprised they didn't suggest fax. But it's still irritating that there's not a way to electronically communicate said info in a secure way.

8:17 pm · January 27, 2020

Mark Graban

@MarkGraban

Another reminder that every day is precious... I asked about the former orthopedic MD neck specialist who I thought had left the practice a year or two ago. "No, she passed away recently." Cancer, age 44. Very sad.

7:30 pm · January 27, 2020

Mark Graban

@MarkGraban

From the #Lean Blog archives: Podcast #167 – Claire Crawford-Mason, Producer of Dr. W. Edwards Deming Videos leanblog.org/2013/03/podcas…

4:44 pm · January 27, 2020

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