Webinar Recording: Putting the Continuous Back in Continuous Improvement

Thanks to Gemba Academy for hosting this presentation.

So @Chase Twitter support offers to help and then says they don’t have the resources to help. #FAIL pic.twitter.com/KcDWKg7anx

6:46 pm · August 12, 2022

Mark Graban

@MarkGraban

So @Chase and @WellsFargo are in a battle to see who can provide the worst customer service to a "valued customer." This is why I always use a local bank or credit union unless I'm forced to. There's probably some hashtag I should be using about breaking up the big banks...

6:06 pm · August 12, 2022

Mark Graban

@MarkGraban

How many times will I be transferred back and forth between the Mortgage department and the website department at @WellsFargo before somebody can tell me how to edit my monthly auto pay? So far the answer is 4 people and now I've been hung up on.

5:46 pm · August 12, 2022

Mark Graban

@MarkGraban

WHOA “The federal agency estimates about 3,000 people are injured by beach umbrellas every year.” Beachgoer killed after umbrella impales her in the chest in South Carolina - The Guardian apple.news/ARgUQLk1HRdOBX…

2:40 pm · August 12, 2022

Mark Graban

@MarkGraban

Thanks for your contribution to this book, Jamie! twitter.com/flinchbaugh/st…

1:38 pm · August 12, 2022

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