Services
How We Help You Build a Culture of Continuous Improvement
Are you looking for practical guidance to strengthen or restart your Kaizen efforts?
Mark Graban and Joe Swartz work with healthcare organizations to build sustainable systems for daily continuous improvement—grounded in respect for people, leadership behaviors, and real problem-solving at the front line.
We support organizations through speaking engagements, on-site workshops, and ongoing coaching relationships, tailored to your needs and maturity level. While our primary focus is healthcare, we’ve also successfully applied these approaches in manufacturing, professional services, nonprofit organizations, and other settings.
Our goal is not to “install” a program—but to help leaders and teams develop the capability to keep improving long after we’re gone.
Ways We Can Help
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Assess readiness for Kaizen
Understand your current culture, leadership behaviors, and improvement practices. -
Diagnose existing improvement efforts
Identify what’s helping, what’s getting in the way, and where to focus next. -
Launch or relaunch Kaizen
Create a practical, people-centered approach to daily improvement. -
Leadership coaching for Kaizen
Support senior leaders, managers, and frontline leaders—on-site or virtually. -
Technology discussions (when appropriate)
Explore how platforms like KaiNexus can help scale Kaizen across departments or sites—without losing the human element.
Benefits You Can Expect
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Employees and managers who are engaged and motivated to improve their work
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Measurable improvements in quality, safety, patient experience, engagement, and cost
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Stronger problem-solving and improvement capability across the organization
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Progress on the challenges that matter most to your health system
Our Services
Kaizen Kickoff
An on-site workshop designed to help you get started—or reset—your approach to continuous improvement.
→ Learn about the Kaizen Kickoff
Kaizen Coaching
Ongoing coaching for leaders and improvement teams to build habits, capability, and confidence over time.
→ Learn about Kaizen Coaching
Public Workshops
From time to time, we offer open-enrollment workshops and seminars for individuals and small groups.
→ View Upcoming Public Workshops
Talk With Us!
If you’re ready to move beyond events and tools—and build a culture where everyone improves every day—we’d be glad to talk.