These classes (half day, full day, or more) can also be held onsite at your organization.
Detroit — January 22, 2014 — registration info (full day, with Joe Swartz) – SOLD OUT
San Antonio — March 12, 2014 (half day) – PAST EVENT
Appleton, Wisconsin — October 14, 2014 (full day, in conjunction with the ThedaCare Center for Healthcare Value, to be held again TBD in 2015)
Indianpolis, Indiana — March TBD 2015 (1 to 1.5 days onsite at Franciscan St. Francis — please take our survey)
Also check out our on-site two day workshop that can be tailored to your organization’s needs.
Feedback from the Denver session in April 2013:
From Rob via Twitter
Fantastic day with @MarkGraban leading an excellent Healthcare Kaizen workshop. Thanks for an inspiring and extremely useful session, Mark!
“The Healthcare Kaizen workshop in Denver was truly energizing. The concepts of daily improvement were conveyed in a very easy-to-understand way through an effective combination of education materials and hands-on activities. The examples used in the workshop on where daily improvement can be implemented have direct applicability from the senior executive to the front-line staff. The workshop allowed me to interact with many healthcare executives and staff dealing with similar issues and problems, and showed all of us a path forward for how to address these challenges. Overall, this workshop provides a jump-start in creating a culture of daily improvement in healthcare organizations.”
From another attendee:
“Thank you for a truly GREAT experience in Colorado, your workshop was very practical and rich in wisdom; I am looking forward to reading Healthcare Kaizen.”
A comment from an attendee after putting these ideas into practice after the workshop:
I love the quote of one of our employees the other day: ‘We are great at identifying problems at [organization]. We just don’t fix them. Now we feel empowered to fix things.’
The permanent URL for the workshops is www.PracticeKaizen.com.
- Likely cities for future workshops:
- Suggest a city as a location for this workshop
- Bring this workshop to your organization
Half-Day Public Workshop Description:
Join speaker, author, and consultant Mark Graban for a small, intimate workshop to learn and practice methods from his book, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements.
You might have heard about other healthcare organizations that are using “Lean” improvement practices. In particular, many health systems are using “Rapid Improvement Events” (aka “Rapid Process Improvement Workshops”) as a way of driving change. However, a growing number of organizations are also embracing “daily Kaizen” — or a process to facilitate small, meaningful changes as an ongoing continuous improvement methodology. If your organization has not yet started “going Lean,” then daily Kaizen is a great way to get started before making the leap into larger events.
Attendees will learn through lecture, discussions, and a hands-on exercise that brings the Kaizen improvement methodology to life in a fun way. Registration is limited to 20 people to ensure a high level of interaction.
Topics will include:
- What is “Kaizen”?
- How does Kaizen fit with the “Lean” methodology?
- How is the Kaizen methodology different than suggestion box systems?
- How are healthcare organizations using Kaizen on a daily basis?
- How does daily Kaizen fit with weeklong improvement events or workshops?
- What is required of leaders to create a culture of continuous improvement?
- How does a department initiate, track, test, document, and share Kaizen ideas?
- What are some common mistakes that are made in a Kaizen program?
As a result of this seminar, you will have proven, practical skills and methods that can be put in place to:
- Improve staff engagement
- Improve quality and patient safety
- Improve patient and staff satisfaction
- Reduce cost
- Reduce delays and waiting times
Each attendee (unless the ticket option without a book was selected) will receive a complementary copy of Mark’s book, Healthcare Kaizen, a $59.95 retail value. Discounted bulk purchases are also available for attendees.
Attendees will also receive a workbook of seminar slides and templates to use.
Who should attend:
- Managers, Directors, Vice Presidents, Senior Leaders
- Health systems
- Medical practices
- Dental practices
- Specialty and outpatient clinics
- Ambulatory surgical centers
- Medical or MHA students (email [email protected] for student pricing)
This is geared toward:
- Those with zero Lean experience (as this methodology is a GREAT way to get started)
- Those with Lean experience who have worked only in the framework of projects or weeklong events
Endorsements for Healthcare Kaizen (the book AND the methods):
I hope you will discover, as we have, the incredible creativity that can be derived by engaging and supporting each and every employee in improvements that they themselves lead.
Robert J. (Bob) Brody
CEO, Franciscan St. Francis Health
Unleashing the energy and creativity of every employee to solve problems everyday should be the sole focus of every healthcare leader. Unfortunately, there are only a handful of examples where this is happening. Healthcare Kaizen provides examples of front line staff coming up with solutions to problems on their own and implementing them. Healthcare leaders need to read this book to understand that their management role must radically change to one of supporting daily kaizen if quality safety and cost are to improve in healthcare.
John Toussaint, MD
CEO, ThedaCare Center for Healthcare Value
Author, On the Mend and Potent Medicine
Continuing education credits are not offered through this workshop, but a certificate of participation will be given.
More about Mark Graban (full bio):
Mark is a popular speaker at conferences and private healthcare meetings. He has guest lectured at schools including MIT, Wharton, and Ohio State University and has served as a faculty member for the ThedaCare Center for Healthcare Value and the Institute for Healthcare Improvement. He has been quoted and interviewed in many publications, including Health Affairs and the New York Times.